Why Five Guys Ditched Its Legacy System for Lightspeed

Why Five Guys Ditched  Five Guys has carved out a niche for itself in a highly competitive market.

This american fast-food company prides. Itself on its freshly prepared ingredients and . Unlimited, additive-free burger toppings—unheard of in . The botim data burger industry. With such a high level of . Customization, this chain needed a point of sale that. Would give them the same freedom to run their . Business the way they wanted. Aubert Prévost, President of Koeppel Companies , and Joey Pearson,

What problems were you looking to solve when you decided to switch to Lightspeed? Why Five Guys Ditched 

Prévost: Micros’ customer service was a big problem for us. We had to open support tickets and then wait, wait, and wait again. We spent countless hours on the phone. The entire system would crash and we couldn’t restart, so nurturing through online communities and forums when we encountered  major issues, we suffered a huge loss of sales. With Lightspeed, this hasn’t happened yet, and we’re confident it won’t.

With the adoption of new technologies, questions are bound to arise. Can you speak to the Lightspeed support team and the transition process? 

Pearson: I’m very grateful to have Etienne, our Lightspeed representative. He was assigned to us—something we never would have had with Micros. When I email him, he responds immediately, so we rarely have an issue that isn’t resolved within a day.Why Five Guys Ditched

Prévost: What’s great is that since day one, we’ve had a good line of communication between us and the Lightspeed support team. We’ve had weekly calls, discussing what’s working, what’s not, what we can change, etc. So we’ve had a very good alb directory communication channel, which I hadn’t thought of earlier when we were looking for a new point of sale, but the fact that Lightspeed is located in Montreal allows for better communication. That’s been a big advantage for us.